JOIN FOR $10 & WORLDWIDE FREE SHIPPING  on $250 + ORDERS

How to join

Click on the [JOIN] link in order to create your account.
Once your account is created, you can immediately benefit from our member benefits such as free shipping and special discounts.
Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
1. Search for products. Add desired products to your shopping cart.
2. Log in with a member ID or place a non-member(guest) order.
3. Fill in the order form and proceed with payment.
4. Order completed!

Payment

We accept the following forms of payment:
 
- Credit Card
- PayPal

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 4 - 7 days
  • Please take into consideration that products may take additional time for delivery and processing. Customs and duties may occur.
    For further inquiries about shipping, please refer to our FAQ board or email us at contact@rawrow.com

Returns & Exchanges

Help

- Frequently asked questions
- Member benefits
- Order/Shipping
- Exchange/Refunds
- Warranty

For other inquiries, email us at cs@rawrow.com.

Official Instagram
@rawrow_worldwide

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.