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  • I haven't received my package yet, but my order status is 'Delivered'
    RAWROW | 2019-06-07
  • The merchandising system we use for our website automatically changes the delivery status to Delivered 3 days after its been shipped out from our warehouse.

    So, if your package is getting delayed by customs or is experiencing a delivery failure due to many reasons(mostly absence of addressee), the order status on our page may turn out to be inaccurate.


    We recommend tracking your order through EMS tracking link, which you can access through the Mypage tab.

    If you're having trouble finding the tracking link, please refer to below.


    Find tracking link according to country


    Also, since the postal service gets a day off on national holidays and weekends, if you ordered on a Friday or a day before a national holiday in Korea, shipping may be delayed for 1-2 days.

    In this case, when you try to track it too early, the message 'nothing can be found' might pop up. But don't worry, I assure you it's getting there :)



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