전체상품목록 바로가기

본문 바로가기


Current Page
  1. Home
  2. Forum
  3. FAQ

FAQ

Forum

Forum Details
Title Repair FAQs
Posted by RAWROW (ip:)
  • Rate 0points  
  • Date 2019-04-02 17:30:36
  • Recommend Recommend
  • View 71

1. How do I apply for repairs?

Please send an email requesting repair to contact@rawrow.com using the template below, and we’ll be sure to get back to you!

----------------------------------

① Your name

② Place of purchase (country of purchase)

③ Date of purchase

④ Proof of purchase (screenshot of order history / receipt etc)

⑤ Written description of dysfunction/damage

⑥ Photo/video of dysfunctioning/damaged part

⑦ Whether you’d like to try self-repair (only possible with a few dysfunctions – check Repair FAQ#2 for more info)

----------------------------------


2. How much does repair cost?

Please check the table below for price guidance of parts!


 

 #Name of PartsRepair MethodPrice (USD)
1 Trolley Replacement of T-shaped handle$18
2 Scale Handle Replacement of scale $18
3 Body (Shell) Repair not available
4 Logo Replacement $11
5 Wheel Replacement (per 1 wheel) $14
6 Wheel Center Cap Replacement -
7 Aluminum Frame Repair not available
8 Stud Replacement $10
9 Hinge Repair not available
10 Lock Password reset $10
Replacement $14
11 Side Handle Replacement$12



 

 # Name of Parts   Repair Method   Price (USD)
1 Metal, Plastic Ring Repair not available
2 Zipper Replacement $18
3 Mesh Pocket Replacement $18
4 Buckle Replacement $10


<Please keep in mind that all the price indicated in the table does not include shipping costs. (Refer to Q3 for shipping costs)>

* #2, #5, #6 and #10 can be self-repaired(replaced). In the case of self-repair, we will send you the parts you need for replacement & you’ll be charged one-way shipping. We’ll be sure to provide image & video guidance for replacement as well 😊



3. How much will shipping cost?

If repairs are due to product defect, RAWROW will pay for round-trip shipping.

If repairs are due to customer fault, the customer will have to pay for round-trip shipping.

When sending the product, customer will have to pre-pay for shipping - when sent from Korea, shipping cost is fixed according to the EMS shipping cost guide below.


 EMS SHIPPING COST (USD)
R TRUNK SIZE
WEIGHT (kg)
대만 (TWN)
태국 (THA)
홍콩 (HKG)
싱가포르 (SGP)
인도네시아 (IDN)
SELF-REPAIR 0.5 $17.50 $18.50 $22.50 $15.00$19.00
S SIZE (37L) 5.5 $32.50 $38.50 $38.50 $40.00$40.00
M SIZE (63L) 7$37.50 $44.00 $43.00$47.00$46.00
L SIZE (88L) 8 $41.50$48.50$46.00$51.50$50.00

R TRUNK SIZE
WEIGHT (kg)
말레이시아 (MYS)
중국 (CHN)
일본 (JPN)
프랑스 (FRA)
뉴질랜드 (NZL)
SELF-REPAIR 0.5 $17.50 $23.50 $7.5 $26.00$23.50
S SIZE (37L) 5.5 $44.00 $44,00 $21.00 $59.50$67.00
M SIZE (63L) 7$51.50 $48.50 $24.00$70.50$80.00
L SIZE (88L) 8 $57.00$52.00$27.00$79.50$88.50

R TRUNK SIZE
WEIGHT (kg)
캐나다 (CAN)
독일 (DEU)
영국 (GBR)
호주 (AUS)
미국 (USA)
SELF-REPAIR 0.5 $29.00 $30.50 $33.00 $23.00$24.00
S SIZE (37L) 5.5 $68.50 $68.50 $68.50 $75.00$60.00
M SIZE (63L) 7$80.50 $80.00 $80.50$89.50$70.00
L SIZE (88L) 8 $89.00$88.50$89.00$99.00$77.00


4. How long will the repair take?

Repair will take about three weeks maximum. This doesn’t include shipping days, so please keep in mind that the entire repair period will vary according to where you live.

If there is delay in supply of parts, repair might take up to 60 days. (max)



Attachment
Password Please enter password to remove or edit this post.
관리자게시 게시안함 Spam Not Spam List Delete Modify Reply
Edit Comment

Password :

Edit Cancel

/ byte

Password : Submit Cancel




Oops! Your screen is too narrow.
Please widen the browser size.

You can enjoy the narrow screen to full extent
when you are viewing with a mobile device :)

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close
     

    CUSTOMER CENTER

    • Weekdays
    • Lunch
    • Day offSat. / Sun. / holiday

    BANK INFO

    • 예금주