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  • Repair Request, Available repair costs
    RAWROW | 2019-09-05
  • Send an email to cs@rawrow.com using the template below to create a repair request.

    [Repair Request Template]
    Name :
    Proof of purchase :
    (screenshot of order history or receipt, etc)
    Product category : Bag / Wallet / Cap / Glasses / Trunk
    Written description of damage :
    Photo or video :
    Whether you’d like assistance in local repair :
    (meaning you can receive only the repair parts)


    * Please check the warranty information prior to sending a repair request.
    * Proof of purchase, or purchase date is mandatory in order to receive the benefits of the limited lifetime warranty.
    * For products that need to be sent to RAWROW for repair, the applicant is responsible for round trip shipping and repair costs, except for the case of manufacturing defects.
    * If your product damage is eligible for DIY or local repair, receiving the repair parts and conducting local repair is possible. (Please check [Available repair and price chart] for more info)


    CLICK HERE to read about the RAWROW Lifetime Warranty.

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    [Available repair and price chart]
    * Currency : USD
    * All price indicated in the table below does not include shipping costs. Shipping costs will vary according to item weight and the country the customer is based.
    You can check shipping costs from the table below.
    * Underlined damage is eligible for local repair (meaning you can receive only the replacement parts without having to send us the whole product)

    Bags,
    Wallets,
    Pouch
    Stitching re-do (adhesive included)$ 5
    Subsidiary replacement (hooks, rings, metal parts)$ 5
    Zipper / zipper slider replacement
    *outcome color may vary slightly
    $ 10
    Shoulder strap fabric/padding replacement
    *outcome color may vary slightly
    $ 10
    Shoulder strap leather replacement
    *outcome color may vary slightly
    $ 20
    Backpack entire shoulder strap replacement (per 1)$ 20
    Small leather replacement
    (logo, pocket, connecting parts)
    $ 20
    Leather replacement, fabric (inner/outer lining), fabric color migrationUnrepairable
    Glasses,
    Sunglasses
    Air nose pad replacement$ 1
    Lens replacement (for sunglasses)$ 20
    Plating/ coating re-do (1 yr after purchase)$ 10
    Snap welding (1 yr after purchase)$ 40
    Bridge damage (1 yr after purchase)$ 40
    Screw abrasionUnrepairable
    TrunksInner strap replacement (webbing, buckle)$ 10
    Inner divider replacement (mesh pocket, zipper)$ 20
    Stud replacement (outer black support stand)$ 10
    Logo replacement$ 12
    Side handle replacement$ 13
    Lock replacement$ 15
    Wheel replacement (per 1)$ 15
    Trolley handle replacement$ 20
    Scale handle replacement$ 20
    Hinge damageUnrepairable
    Aluminum frame crackUnrepairable
    Body (shell) damageUnrepairable
    Outer zipper damageUnrepairable



    [Shipping cost according to country]

    * Currency : USD

    Southeast Asia
    (MY, SG, TW..)
    Central Asia
    (CN, MG, RU..)
    Southwest Asia, Australia
    (JP, AU, NZ..)
    America
    (US, CA, MX..)
    Europe
    (GB, ES, GE..)
    Repair parts /
    R EYE
    $ 17$ 25$ 21$ 25$ 27
    R BAG$ 19$ 29$ 25$ 30$ 30
    R TRUNK S
    (37L)
    $ 33$ 55$ 53$ 69$ 57
    R TRUNK M
    (63L, 72L)
    $ 37$ 61$ 59$ 78$ 64
    R TRUNK L
    (88L)
    $ 41$ 67$ 66$ 88$ 72


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